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In our last article, we explored how to stop customer complaints from going viral. We …
Your customer is frustrated. They’ve had a negative experience, and instead of contacting your support team, they take it public—straight …
It’s Monday morning, and you’re already swamped with customer inquiries. Emails are pouring in, your phone won’t stop ringing, and …
Emerging Trends and Technologies to Watch The landscape of Customer Relationship Solutions (CRS) is rapidly evolving, driven by technological advancements …